Common support advice

To answer common questions faster and keep my support work low, here are some general ways to go with your questions. You might in any case want to try the Google site search to find the information you’re looking for.

I have found a bug/problem!

  1. Is it a bug or intended (and maybe documented) behaviour?
  2. You first need to make sure you have correctly installed the board software, meet the requirements and followed the installation steps. If you upgraded the board software, make sure you didn’t miss any files.
  3. Did you modify the code? Try to revert these changes or check if the problem you encountered also exists with a clean installation. Make sure it’s really Unclassified NewsBoard’s code causing the error.
  4. Which board version are you using? You should in any case upgrade to the latest available stable version. If the problem persists, you should try again with the latest development snapshot, maybe the bug has already been fixed by now. If the problem only exists with the latest development version, go back to an older version, until you have the latest stable release.
  5. Please take a look at the Troubleshooting section of the documentation. It describes some problems that occur more often. Your issue may be mentioned there.
  6. So now, there’s a problem that needs to be fixed. Is it already added to the bug tracker? There’s a search function that might help you finding such a task entry. You can read about the current task status there. If you feel this is of special importance to you, you can start a discussion on the forums if there is none yet.
  7. Nothing found? Is the issue already discussed on the forums? There’s a search function that might help you finding such a topic. If not, you should create one in the “Bug reports” forum and describe the exact problem (don’t forget the actual error message) with your environment (board/database/PHP versions and the like).

I want a new (or modified) feature!

  1. Is that new feature or modification reasonable to what the Unclassified NewsBoard was originally designed for?
  2. Is it already implemented in newer versions? You should in any case upgrade to the latest available stable version. If it’s still not there/changed, you should try again with the latest development snapshot. The change log might help you with a list of what was changed in previous versions. Some features are currently implemented experimental, which means you will probably have to change a configuration option to enable it. The change log should inform you about that.
  3. It’s not in yet? Is it already added to the bug tracker? There’s a search function that might help you finding such a task entry. You can read about the current task status there. If you feel this is of special importance to you, you can start a discussion on the forums if there is none yet.
  4. Nothing found? Is there already a discussion about it on the forums? There’s a search function that might help you finding such a topic. If not, you should create one in the “Suggestions” forum and explain exactly what you’d like to see added or changed.

Contact me

For more information about the Unclassified NewsBoard please check the About page. If you have any problems with the software available on this website please visit the Support Forums. For general questions related to the Unclassified NewsBoard that cannot be posted in the Forums you can reach me via e-mail.

As it happens from time to time, here’s a clear note: I am the author of the application “Unclassified NewsBoard” that can be used freely by any website operator. For questions about a forum or a website on another domain than *.unclassified.de, the webmaster of that particular website or domain is your primary contact person, not me!

Imprint

Responsible for the content and design of this website:
Υνе⁠ѕ Goеr⁠ɡen
Ηаr⁠tmаnnѕtr. 12ϭ
910⁠58 Εrlаnɡеn
Germany
Phone: +49 91З1 94⁠0 З5 27
E-Mail: web1@unclassified.de
As I have no influence on the design and the content of websites linked to from these pages, I explicitly dissociate from all content of linking websites that was changed without my knowledge in case it violates the law. Furthermore I’d like to point out that I cannot control who creates a link to this website and that such a link cannot generally indicate a relation to me or this project.
Copyright and trademark information: All logos and trademarks mentioned on this site are property of their respective owner. The comments in the forums are property of their posters.

Datenschutzerklärung

Please read the German translation of this page for a declaration of data protection that is required by German law.
© 2003–2017 by Yves Goergen web1@unclassified.de
Content last updated on 2010-06-20 08:00 UTC
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